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Lenmed invites suitably qualified candidates to apply for the following position

Reception Supervisor

DEPARTMENT

Patient Services

JOB TITLE

Reception Supervisor

CLOSING DATE

2024/09/18

HOSPITAL

Shifa Private Hospital

WORK ADDRESS

Shifa Private Hospital - 482 Randles Road, Durban, 4091

Main Focus Areas

The incumbent is to ensure effective administration systems, communication mechanisms and procedures are in place to support
Reception and Administration Team to ensure the delivery of a high-quality Administration and Customer service provided daily to patients, doctors, stakeholders and staff.

Key Performance Areas: (include but are not limited to)

  • To ensure timeous admission of patients for speedy treatment
  • To ensure adherence to established controls and policies and reporting for decision making
  • To supervise the reception/ admission, porters, credit control and switchboard staff in all aspects of their job
  • To coach and supervise staff under your charge in order to ensure a positive work ethic and team spirit
  • To ensure that patients are serviced by Porters when required and directed
  • To ensure that the reception is at all times staffed, visitors and patrons are speedily attended to and directed to their respective destinations
  • Ensure the implementation of established controls and policies
  • To collect the co-payments and deposits from patients being admitted
  • Prepare management reports on a daily basis of admissions, authorizations, declined and not admitted admissions as required
  • To oversee all staff vested under your control
  • To ensure proper time keeping of all staff under your control
  • Adhere to safety health and environment policies and procedures
  • Ensure completeness and accurate admission information and all documents duly uploaded onto the Rcare system

Post Requirements: (include but are not limited to)

• Grade 12 or equivalent NQF Level 4 Qualification
• Previous Managerial/Supervisory experience in a private healthcare environment is essential
• Ability to remain focused in a complex and challenging environment
• Excellent communication skills
• Computer Literacy / SAP experience

Please Note:

Candidates must ensure that their contact details are correct and that they can be contacted during office hours. If candidates are not contacted within thirty (30) days after the closing date, they should consider their applications as being unsuccessful. Late, incomplete and applications not indicating the applicable position will not be considered. The right to fill the position within the Operational requirements of the Company is reserved. By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes(should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent. If your application is not successful, we retain your CV and other information provided of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner. Equal opportunity is supported by the Employer.

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