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Lenmed invites suitably qualified candidates to apply for the following position

Reception Team Leader 05.08.2025

DEPARTMENT

Reception and Admisson

JOB TITLE

Reception Team Leader

CLOSING DATE

2025/08/12

HOSPITAL

Ahmed Kathrada Private Hospital

WORK ADDRESS

Ahmed Kathrada Private Hospital - K43 Highway, Lenasia Ext 8, Johannesburg, Gauteng

Main Focus Areas

Are you an organized, people-focused individual with leadership skills / experience in a healthcare environment? We are looking for someone to lead our front desk team and ensure smooth, patient-centered service delivery at our busy medical facility. The incumbent is to ensure effective administration systems, communication mechanisms and procedures are in place to support the work of the practice and to ensure the delivery of a high quality Administration service provided daily to patients, doctors and staff.

Key Performance Areas: (include but are not limited to)

  • Supervise and support the main reception and Casualty reception teams.
  • To ensure that all reception and admission processes are followed; ensuring a smooth transition of patients into the hospital
  • Maintain excellent customer service standards and assist with resolving escalated queries.
  • Collaborate with clinical and administrative teams for seamless operations.
  • Ensuring accuracy for each admission captured.
  • To manage financial risks in reception and to mitigate the risk / escalate on all admissions daily
  • To ensure that all patients admitted are informed on service offerings, hospital policy and admission expectations
  • To manage waiting times and efficiencies in both reception areas
  • To assist the reception staff and attend to patient admissions queries
  • To ensure that every admission has an authorization / benefits confirmed
  • To train the reception staff when required

Post Requirements: (include but are not limited to)

  • Grade 12 or equivalent NQF Level 4 Qualification
  • Previous work experience in a hospital reception environment is essential
  • SAP essential

Please Note:

Candidates must ensure that their contact details are correct and that they can be contacted during office hours. If candidates are not contacted within thirty (30) days after the closing date, they should consider their applications as being unsuccessful. Late, incomplete and applications not indicating the applicable position will not be considered. The right to fill the position within the Operational requirements of the Company is reserved. By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes(should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent. If your application is not successful, we retain your CV and other information provided of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner. Equal opportunity is supported by the Employer.

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