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Lenmed invites suitably qualified candidates to apply for the following position

Client Relations Officer

DEPARTMENT

Management

JOB TITLE

Client Relations Officer

CLOSING DATE

2024/03/15

HOSPITAL

Ahmed Kathrada Private Hospital

WORK ADDRESS

Ahmed Kathrada Private Hospital - K43 Highway, Lenasia Ext 8, Johannesburg, Gauteng

Main Focus Areas

Customer Relations Officer ( CRO ) will create a bridge between hospitals , patients and their families. They are the custodian of the patient experience at the hospital and are responsible for relevant policy adherence, upholding the Lenmed experience at each point in the patient journey, managing complaints and patient experience issues within the hospital.

Key Performance Areas: (include but are not limited to)

•Focus on enhancement of the customer experience
•Visit every patient at least once a day and record visit and any issues raised on the Lenmed digital Customer System.
•Manage the process and resolution of all issues reported.
•Assist with the management of formal complaints including ensuring accountability and investigation from responsible parties, resolution and reporting thereof on the Lenmed CEM system.
•Extract, analyze and provide weekly and monthly reports on customer experience from the Lenmed CEM system.
•Oversee CEM improvement campaigns and strategies.
•Assist with Quality Improvement initiatives with patient experience
•Supervise baby photos are taken and new mothers are supplied with the Groups’ baby certificate.
•Doctor relations
•Brand Custodian
•Personal and professional development

Post Requirements: (include but are not limited to)

•Grade 12 or equivalent NQF Level 4 Qualification
•1 year marketing/ Client relations experience
•Drivers License
•Advanced Computer Literacy
•Time Management
•Flexibility
•Interpersonal Skills
•Able to work long shifts and hours when required

Please Note:

Candidates must ensure that their contact details are correct and that they can be contacted during office hours. If candidates are not contacted within thirty (30) days after the closing date, they should consider their applications as being unsuccessful. Late, incomplete and applications not indicating the applicable position will not be considered. The right to fill the position within the Operational requirements of the Company is reserved. By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes(should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent. If your application is not successful, we retain your CV and other information provided of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner. Equal opportunity is supported by the Employer.

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