The successful candidate will perform, inter alia, the following key performance areas:

Key Performance Areas

• Operationalise and embed the Lenmed operating model by translating design intent into practical ways of working, governance routines, decision rights, and accountability mechanisms that enable seamless execution across Lenmed’s corporate Office and hospitals, with a focus on:

• • Defining, documenting, and embedding governance forums, decision rights, escalation pathways, and operating rhythms.

• • Improving alignment between the corporate office and hospitals by reducing friction, duplication, delayed decisions, and unnecessary escalations.

• • Strengthening leadership clarity on accountability, handovers, ownership, and cross-functional ways of working.

• Lead enterprise organisation design and effectiveness initiatives that ensure structures, roles, spans of control, reporting lines, and accountabilities are strategically aligned, efficient, and able to support growth, service delivery, and patient outcomes, including:
• • Delivering organisation design initiatives through clear diagnostics, options analysis, recommendations, and approved implementation plans.

• • Ensuring organograms, role profiles, job descriptions, RACIs, and accountability frameworks are current, approved, and centrally governed.

• • Improving role clarity, reducing overlap, and strengthening alignment between structure, strategy, and execution.

• Strengthen performance enablement and accountability by ensuring role outcomes, key responsibilities, success measures, and leadership expectations are clearly defined and consistently applied across functions and hospitals, through:
• Defining clear outcomes, success measures, and decision/accountability expectations for priority roles.
• Embedding performance management tools, guidance, and routines that support consistency, fairness, and execution discipline.
• Building manager capability and confidence in setting expectations, giving feedback, and holding effective performance conversations.

• Lead change enablement for strategic people and operating model initiatives by building structured adoption plans, stakeholder strategies, change toolkits, communication plans, that translate change into sustained practice, including:
• • Supporting priority initiatives with change impact assessments, adoption plans, stakeholder maps, and readiness interventions.

• • Measuring adoption through pulse checks, feedback loops, focus groups, and agreed leading indicators.

• • Identifying resistance, change fatigue, and implementation risks early, with targeted mitigation actions.

• Build leadership effectiveness and execution discipline by designing interventions that improve decision-making, collaboration, accountability, team effectiveness, and leadership routines, with emphasis on:
• • Delivering leadership interventions that improve follow-through, meeting effectiveness, accountability, and engagement indicators.

• • Strengthening cross-functional collaboration through clearer interfaces, handovers, escalation paths, and decision forums.

• • Reinforcing leadership routines and behaviours required to make the operating model work in practice.

• Generate organisational effectiveness insights through diagnostics, workforce analytics, structure reviews, engagement themes, and organisational health reporting that support evidence-based leadership decisions, including:
• • Presenting OE dashboards, insights, and recommendations to EXCO and leadership forums at agreed intervals.

• • Translating diagnostics into practical, prioritised actions with clear owners and tracked follow-through.

• • Using organisational data to inform structure decisions, capability priorities, risk mitigation, and targeted interventions.

• Shape culture, engagement, and ways of working by defining and reinforcing the behaviours, leadership practices, and collaboration norms required to deliver the Lenmed strategy and operating model, through:
• • Implementing culture and engagement interventions in priority areas with measurable improvement.

• • Defining, communicating, and embedding expected behaviours and ways of working into leadership routines.

• • Improving employee understanding of expectations, accountability, collaboration across Lenmed.