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Lenmed invites suitably qualified candidates to apply for the following position

Reception Manager

DEPARTMENT

Reception & Admissions

JOB TITLE

Reception Manager

CLOSING DATE

2024/08/28

HOSPITAL

Howick Private Hospital

WORK ADDRESS

Howick Private Hospital - 107 Main Street, Howick, 3290, KwaZulu Natal

Main Focus Areas

The incumbent is to ensure effective administration systems, communication mechanisms and procedures are in place to support Reception and Administration Team to ensure the delivery of a high-quality Administration and Customer service provided daily to patients, doctors, stakeholders and staff. The successful candidate will also oversee the Credit Control, Billings and Case Management functions.

Key Performance Areas: (include but are not limited to)

  • Manage the day-to day operations of the Reception/Admissions/Administrative Team(Inc. Bed Bookings, Pre-Admission, Switchboard, Credit Control, Billings and Case Management), providing a reference point regarding the management of daily activities for customers and staff.
  • Will be responsible for the line management of the Administration team, acting as a main point of contact for Reception and Administration staff, offering support and providing mentoring, training and monitoring of Reception and Administrative staff.
  • To ensure a friendly & efficient service to our customers, by effectively managing waiting times and expeditiously attending to customer complaints.
  • Must have extensive knowledge of Medical Scheme Rules and Policies, Coding and PMB.
  • Managing of Employees Timecards on the KRONOS system.

Post Requirements: (include but are not limited to)

  • Grade 12 or equivalent NQF Level 4 Qualification.
  • Previous Managerial/Supervisory experience in a private healthcare environment is essential.
  • Ability to remain focused in a complex and challenging environment.
  • Excellent communication skills.
  • Computer Literacy / SAP experience.

Please Note:

Candidates must ensure that their contact details are correct and that they can be contacted during office hours. If candidates are not contacted within thirty (30) days after the closing date, they should consider their applications as being unsuccessful. Late, incomplete and applications not indicating the applicable position will not be considered. The right to fill the position within the Operational requirements of the Company is reserved. By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes(should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent. If your application is not successful, we retain your CV and other information provided of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner. Equal opportunity is supported by the Employer.

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